Case Study 9
This package was the first package we received for elderly care from South Tyneside Council. The service user required respite care to remain with her husband and out of a care home.
North East
Local Authority - Adult's Services
Given the nature of the packages we provide, we can't always give the information as to which specific authoity this is under
Introduction
Support was provided to alleviate the burden of the husband and to provide quality care to the service user. This presented a difficult challenge, as we had not provided care on a 1:1 basis within an individual’s own home before.
Our bookings and management team liaised with the social worker, keyworker, and the service user themselves to gather the necessary information needed to build a team of carers that would be experienced and knowledgeable around the needs of the service user. Our bookings team recruited quality staff specifically for the team, working alongside the compliance department to ensure all relevant documents and training are up to date, including practical training.
Care Package Overview
The service user was unable to care for themselves, so had support from her husband during the day. The husband struggled during the night, requiring input from Standby staff. Our staff team worked on a 1:1 basis, seven days a week to provide care to the service user and respite for the husband. Throughout working together, a strong bond was formed between our staff team and the service user, as well as their husband. The husband appreciated the break from being a carer as well as having the option to remain with his wife, rather than her being in a care home.
When the package first began, the service user would struggle through the night, feel embarrassed for needing the care and struggled with the mental strain of burdening her husband. Through dignified working, our consistent staffing team alleviated that mental burden and encouraged as much of an independent life as possible.
Standby have now supported this service user for six months, with a regular rota, staff members have implemented theme nights, for example a movie and alcohol-free wine night, to promote a quality of life and engage with the service user on a personal level.
Going Forward
Staff are continuing to support the service user, providing respite care to her and her husband. There are still challenges as the service user’s condition declines with age. However, our skilled staff team are handling these challenges well, with constant feedback into the social worker and communication with the husband.
Featured Case Studies
Please take a look at some of the other challenges we've faced, and the solutions we've put in place for some of our other clients.
Case Study 2
Supporting a 12-year-old with diagnoses of Autism Spectrum Disorder and associated learning difficulties. The service user has a history of challenging behaviours such as smearing and physically violent outbursts. The service user requires 2:1 support and specialist support when it comes to communication.
Case Study 3
This service user is 15 years old and has a history of absconding and substance use. The service user has a diagnosis of ADHD and Oppositional Defiant Disorder and is under a Section 31 Care Order.
Case Study 4
A support package to care for a 17-year-old who has been in children's residential care for the last 2 years. The service user has a history of substance abuse, which has been a family norm since childhood. Support from Standby staff focuses on reintegration into society, gaining confidence, seeking education and self-actualisation.
Case Study 5
This complex care package was based in Northumberland; the service user was a 60-year-old gentleman who received an Acquired Brain Injury (ABI) when incarcerated. The service user had a history of sexual assault, which resulted in extremist views and sexualised behaviour post-ABI.
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